TERMS OF SERVICE

OVERVIEW

Welcome to Faenottay. Throughout these Terms of Service, the expressions “we,” “our,” and “us” identify Faenottay. Through our website and online storefront, we provide access to product information, digital content, shopping features, tools, seasonal selections, everyday essentials, and other related offerings (collectively referred to as the “Services”). Our goal is to provide customers with an accessible and convenient online shopping experience.

Our online store operates using technology supplied by Shopify Inc., which enables us to make these Services available.

These Terms of Service (“Terms”), along with the policies referenced within them, establish the conditions governing your use of our website and Services.

Please read these Terms thoroughly before proceeding. They contain important information about your legal rights, limitations of warranties, and restrictions on liability.

Accessing, browsing, or otherwise using our Services indicates your agreement to these Terms and our Privacy Policy. If you disagree with any of these conditions, you must refrain from using the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you acknowledge that you have reached the legally recognized age of adulthood in your state or province of residence. You also confirm that you have granted permission for any minor dependents under your responsibility to access the Services using devices that you own, purchase, or supervise.

To browse certain features, place orders, or complete purchases, you may need to submit personal and transaction-related information, including your email address, billing details, payment information, and delivery address.

You confirm that the information you provide is truthful, accurate, complete, and up to date, and that you possess the necessary legal authority to submit it.

Maintaining the confidentiality of your account credentials is your responsibility. You are also accountable for activities performed through your account.

Accounts may not be sold, reassigned, transferred, or licensed to another person.

SECTION 2 – OUR PRODUCTS

We take reasonable steps to present our seasonal products, household essentials, and other merchandise accurately on our website.

Nevertheless, the appearance of products may differ depending on your screen resolution, device configuration, lighting conditions, or display settings. Such differences may affect how colors, sizes, finishes, textures, and other product features appear.

We cannot promise that the visual appearance or quality of purchased products or Services will precisely correspond to your personal expectations or their online presentation.

Faenottay may modify product descriptions whenever necessary without providing advance notification.

We also retain the right to withdraw products from sale at any time and, where appropriate, restrict available quantities for individual customers, locations, territories, or jurisdictions.

SECTION 3 – ORDERS

Placing an order through Faenottay represents your proposal to purchase the selected merchandise.

We reserve the discretion to approve or decline any order for any reason. An order becomes accepted only after Faenottay has issued confirmation of its acceptance.

Successful receipt and processing of payment are required before an order may be accepted.

Customers should verify product selections, quantities, shipping information, and other purchase details before submitting an order. Once an order has been accepted, cancellation may not always be available.

Should an order require modification, cancellation, or rejection, we will make reasonable attempts to contact you using the telephone number, email address, or billing information supplied during checkout.

Requests involving returns or exchanges are handled according to our Refund Policy.

By purchasing from our store, you confirm that the merchandise is intended for personal or household purposes rather than unauthorized resale or export.

SECTION 4 – PRICES AND BILLING

We may adjust product pricing, discounts, and promotional offers at any time without advance notice.

The amount charged for a product or Service will be based on the price displayed when the order is submitted, as reflected in the corresponding order confirmation email.

Unless expressly indicated, advertised prices exclude shipping expenses, handling charges, applicable taxes, customs duties, and import-related fees.

Prices listed on Faenottay may not match those offered by physical retailers or independently operated third-party stores.

From time to time, promotional campaigns may introduce special pricing or purchasing conditions. Such promotions may be subject to additional terms. Where those conditions conflict with these Terms, the promotion-specific provisions will apply.

You agree to supply accurate, complete, and current billing, payment, purchase, and account information for every transaction.

You must also update relevant details promptly, including email addresses, payment card numbers, and expiration dates, to allow transactions to be processed and communications to reach you.

By submitting payment information, you confirm that:

(i) All card and payment details provided are complete, accurate, and valid;

(ii) You have authorization to use the selected payment method;

(iii) The issuing financial institution will approve the applicable charges; and

(iv) You accept responsibility for paying the full transaction amount, including merchandise costs, shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery schedules are provided as estimates rather than guaranteed arrival dates.

Faenottay does not accept responsibility for delivery delays caused by shipping providers, customs inspections, severe weather, transportation interruptions, or circumstances beyond our reasonable control.

Although we aim to facilitate efficient order fulfillment, unforeseen circumstances may affect delivery schedules.

Once purchased merchandise has been handed over to the designated shipping carrier, ownership and the associated risk of loss transfer to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All materials and elements associated with the Services, including brand identifiers, trademarks, website content, written descriptions, photographs, illustrations, layouts, product reviews, videos, audio materials, graphics, and their overall arrangement and presentation, belong to Faenottay, its affiliated entities, or authorized licensors.

These materials receive protection under applicable United States and international copyright, trademark, patent, and other intellectual property legislation.

Permission to access the Services is granted exclusively for personal, non-commercial purposes.

Unless written authorization has been obtained from us, users may not copy, reproduce, modify, redistribute, republish, publicly display, publicly perform, download, store, transmit, or create derivative materials based on content available through the Services.

Nothing in these Terms should be interpreted as granting ownership, licenses, or additional rights concerning intellectual property held by Faenottay, Shopify, or other parties unless expressly stated.

Unauthorized exploitation of protected materials may constitute a violation of applicable federal, state, or international intellectual property laws.

Faenottay retains all rights that have not been expressly granted.

The Faenottay name, associated logos, distinctive designs, product identifiers, service names, and brand slogans are trademarks belonging to Faenottay or its affiliates or licensors. Their use requires prior written approval.

Shopify's trademarks, including its name, logos, designs, product names, service identifiers, and slogans, remain the property of Shopify.

Any additional trademarks displayed through our Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

Certain features of our Services may provide access to applications, tools, or functionality developed and maintained by independent third parties.

We do not necessarily supervise, operate, manage, or control these external resources.

Such tools are supplied on an “as is” and “as available” basis, without warranties, guarantees, representations, conditions, or endorsements.

Faenottay assumes no liability or responsibility arising from your decision to access or use optional third-party tools.

You choose whether to use these resources at your own discretion and risk. Before doing so, you should familiarize yourself with the applicable provider's terms and conditions.

We may introduce additional tools, services, features, or resources in the future.

Any newly introduced functionality will be considered part of the Services and will remain subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may include external links, embedded services, or materials supplied by independent third parties.

Faenottay does not undertake responsibility for examining or verifying the reliability, accuracy, accessibility, or content of third-party websites and resources.

When you follow an external link or interact with third-party content, you do so voluntarily and at your own risk.

We are not liable for injuries, losses, damages, or other consequences connected with visiting external websites or purchasing, accessing, or using products, services, information, resources, or materials made available by third parties.

Before entering into transactions with external providers, we recommend reviewing their applicable terms, policies, and business practices.

Any concerns, disputes, complaints, or questions concerning third-party products or services should be addressed directly to the relevant provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]

Faenottay is powered by Shopify, which provides the platform that enables us to offer the Services. However, all purchases and sales completed through our Store are transactions directly between you and Faenottay.

By using the Services, you acknowledge and agree that Shopify is not responsible for any part of the sales relationship between you and Faenottay, including injury, loss, or damage related to products or services purchased through our Store.

You expressly release Shopify and its affiliates from claims, damages, losses, and liabilities arising from or connected with purchases and transactions made with Faenottay.

SECTION 10 – PRIVACY POLICY

Personal information obtained through our Services is collected, processed, and managed in accordance with our Privacy Policy, accessible through the designated Privacy Policy page.

Certain information may also fall under Shopify's Privacy Policy, available at:

https://www.shopify.com/legal/privacy/app-users

By accessing or using our Services, you acknowledge having reviewed the applicable privacy policies.

Because Shopify supplies the technology supporting our online store, it may collect and process information associated with your interactions with the Services for purposes of maintaining and improving its platform.

Information submitted through our website may be disclosed or transferred to Shopify and relevant third-party service providers, including organizations operating outside your country of residence, where necessary to deliver the Services.

For additional details regarding the collection, handling, sharing, and processing of personal information by Faenottay, Shopify, and our service partners, please consult our Privacy Policy.

SECTION 11 – FEEDBACK

When you send, publish, upload, email, or otherwise share comments, recommendations, product reviews, suggestions, proposals, ideas, plans, or other submissions (collectively, “Feedback”), you grant Faenottay a permanent, worldwide, royalty-free, sublicensable license to reproduce, use, adapt, distribute, publish, display, and otherwise utilize that Feedback in any format or medium for any purpose, including commercial activities.

This permission includes using Feedback to maintain, evaluate, develop, promote, enhance, and improve our Services, as well as to fulfill obligations or exercise rights established by these Terms.

By providing Feedback, you confirm that:

(i) You own the submitted material or possess the permissions necessary to share it;

(ii) You have disclosed any rewards, payments, incentives, or other benefits received in connection with the submission; and

(iii) Your Feedback complies with these Terms.

Faenottay has no obligation to:

(1) Keep submitted Feedback confidential;

(2) Compensate individuals for their submissions; or

(3) Provide responses to Feedback.

We may, at our discretion, review, edit, restrict, or remove submissions that we consider unlawful, offensive, threatening, defamatory, obscene, pornographic, otherwise inappropriate, or inconsistent with intellectual property rights or these Terms.

However, we are not required to monitor or moderate Feedback.

Submitted material must not infringe another party's copyright, trademark, privacy rights, personality rights, or other legally protected interests.

Feedback must also be free from illegal, defamatory, abusive, obscene, malicious, or harmful material, including viruses, malware, or other technology capable of disrupting our Services or connected websites.

You may not submit Feedback using misleading email information, impersonate another person, or falsely represent the source of a submission.

You retain full responsibility for the accuracy, legality, and content of your Feedback.

Faenottay assumes no responsibility or liability for Feedback provided by customers or other third parties.

SECTION 12 – ERRORS AND OMISSIONS

Despite our efforts to maintain accurate website information, certain content may occasionally contain typographical mistakes, outdated details, inaccuracies, or missing information.

These issues may relate to product specifications, descriptions, prices, promotional campaigns, shipping charges, estimated transit periods, or inventory availability.

We retain the authority to correct inaccurate information, address omissions, update content, or cancel affected orders whenever necessary.

Such corrections or changes may occur without advance notification, including after a customer has submitted an order.

SECTION 13 – PROHIBITED USES

The Services may be accessed and used exclusively for lawful activities.

You must not use the Services, either directly or indirectly:

(a) To engage in unlawful, fraudulent, or malicious conduct;

(b) To breach applicable international, federal, state, provincial, municipal, or local laws, regulations, ordinances, or rules;

(c) To violate intellectual property rights belonging to Faenottay or any other party;

(d) To threaten, intimidate, harass, insult, abuse, defame, disparage, or otherwise harm our employees or other individuals;

(e) To communicate deceptive, inaccurate, or misleading information;

(f) To knowingly upload, download, transmit, receive, distribute, or reuse materials that violate these Terms;

(g) To circulate unsolicited advertisements, promotional messages, spam, junk mail, chain letters, or comparable communications;

(h) To falsely represent yourself as another person, business, or organization; or

(i) To interfere with another person's ability to access or enjoy the Services, or engage in behavior that we believe could harm Faenottay, Shopify, other users, or expose any of them to legal liability.

Additionally, you agree not to:

(a) Introduce malware, viruses, malicious scripts, or harmful technology that may compromise the operation of the Services;

(b) Copy, reproduce, duplicate, sell, resell, or otherwise commercially exploit any portion of the Services;

(c) Collect, monitor, or obtain personal information belonging to other individuals;

(d) Participate in phishing, pharming, spam distribution, pretexting, scraping, crawling, spidering, or comparable activities; or

(e) Disable, bypass, interfere with, or undermine security protections associated with the Services, related websites, external platforms, or the Internet.

We may suspend, restrict, disable, or permanently terminate accounts without prior notice when we determine that these Terms have been violated.

SECTION 14 – TERMINATION

Faenottay may end this agreement or suspend or terminate access to some or all Services at any time, without advance notice and at our sole discretion.

Termination does not release you from responsibility for outstanding payments or obligations incurred before the effective termination date.

Provisions relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and other provisions intended by their nature to remain effective will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Content and information provided through the Services are intended for general informational purposes.

We make no assurances that such information will always be accurate, comprehensive, dependable, or suitable for your intended purposes.

Any decision to rely on information obtained through our Services is made at your own discretion and risk.

Faenottay disclaims responsibility for consequences resulting from reliance on this information by customers, website visitors, or other individuals who receive or access it.

EXCEPT WHERE FAENOTTAY EXPRESSLY PROVIDES OTHERWISE, ALL SERVICES AND PRODUCTS MADE AVAILABLE THROUGH THE SERVICES ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

NO EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR CONDITIONS ARE PROVIDED, INCLUDING THOSE RELATING TO MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, OWNERSHIP TITLE, OR NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL OPERATE WITHOUT INTERRUPTION, DELAY, SECURITY ISSUES, OR TECHNICAL ERRORS.

SOME JURISDICTIONS LIMIT OR PROHIBIT THE EXCLUSION OF CERTAIN WARRANTIES. WHERE SUCH RESTRICTIONS APPLY, PORTIONS OF THESE DISCLAIMERS MAY NOT BE ENFORCEABLE AGAINST YOU.

SECTION 16 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FAENOTTAY, ITS AFFILIATES, BUSINESS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES SHALL NOT BE RESPONSIBLE FOR INJURIES, LOSSES, CLAIMS, OR DAMAGES OF ANY KIND ARISING FROM OR CONNECTED WITH THE SERVICES OR PRODUCTS OBTAINED THROUGH THEM.

THIS EXCLUSION INCLUDES DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT EXPENSES, OR COMPARABLE FINANCIAL LOSSES.

THESE LIMITATIONS APPLY REGARDLESS OF WHETHER A CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANOTHER LEGAL THEORY.

THEY ALSO APPLY TO CLAIMS ASSOCIATED WITH PRODUCT USE, SERVICE ACCESS, CONTENT ERRORS, MISSING INFORMATION, OR LOSSES RESULTING FROM MATERIALS OR PRODUCTS PUBLISHED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

THESE LIMITATIONS REMAIN APPLICABLE EVEN WHERE WE HAVE BEEN INFORMED THAT SUCH DAMAGES MAY OCCUR.

SECTION 17 – INDEMNIFICATION

You agree to defend, indemnify, and protect Faenottay, Shopify, and their respective affiliates, partners, officers, directors, employees, representatives, contractors, licensors, and service providers against third-party claims, liabilities, damages, losses, and reasonable legal expenses, including attorneys' fees, arising from:

(1) Your failure to comply with these Terms or any documents incorporated into them;

(2) Your infringement of applicable laws or another party's rights; or

(3) Your access to or use of the Services.

We will notify you when a claim requiring indemnification arises. However, a delay in providing notice will not eliminate your obligations unless that delay causes material prejudice to your position.

At your expense, we may assume responsibility for managing the defense and settlement of such claims, including appointing legal counsel.

We will not enter into a settlement that imposes non-financial obligations on you without obtaining your consent, which must not be unreasonably withheld.

You agree to provide reasonable cooperation during the defense of covered claims, including supplying relevant records and documentation when necessary.

SECTION 18 – SEVERABILITY

If a provision of these Terms is found to be illegal, invalid, void, or unenforceable, it will remain effective to the greatest extent permitted by applicable law.

Any portion that cannot legally be enforced will be treated as separated from the remaining Terms.

The invalidity or unenforceability of one provision will not affect the continuing validity or enforceability of the other provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our decision not to exercise or enforce a particular right or requirement under these Terms does not mean that we have waived that right or requirement.

These Terms, together with the policies, procedures, and operating rules published on our website or otherwise applicable to the Services, constitute the complete agreement between Faenottay and its users regarding access to and use of the Services.

They replace all earlier or simultaneous discussions, agreements, communications, representations, and proposals, whether written or verbal, including previous editions of these Terms.

Any uncertainty concerning the interpretation of these Terms will not automatically be resolved against the party responsible for preparing them.

SECTION 20 – ASSIGNMENT

You may not assign, delegate, or transfer this agreement, or any rights or responsibilities arising under these Terms, without obtaining our prior written consent.

Any attempted transfer or assignment made without the required approval will have no legal effect.

Faenottay may assign, delegate, or transfer these Terms, including associated rights and obligations, without obtaining your permission or issuing advance notice.

SECTION 21 – GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service, together with any separate agreements under which the Services are provided, shall be interpreted and governed according to the laws of the State of Colorado, United States.

Any disagreement, dispute, controversy, or claim relating to this agreement, including matters concerning its formation, existence, validity, interpretation, fulfillment, violation, or termination, shall be referred to arbitration administered by the American Arbitration Association (AAA) for final resolution.

You agree that dispute resolution proceedings will be conducted individually rather than through class actions, consolidated proceedings, or representative claims.

SECTION 22 – HEADINGS

Headings and section titles appearing throughout these Terms are included solely to improve readability and organization.

They do not modify, restrict, expand, or otherwise influence the legal interpretation of any provision.

SECTION 23 – CHANGES TO TERMS

The most recent edition of these Terms of Service may be reviewed on this page whenever you wish.

Faenottay retains the right to amend, revise, update, or replace any part of these Terms at its discretion by publishing the relevant changes on our website.

You are responsible for checking the website periodically to remain informed about updates.

Where applicable legislation requires notification of material changes, we will provide the necessary notice, and those changes will take effect on the date identified in that notice.

Continuing to access or use the Services after updated Terms have been published indicates your acceptance of those revisions.

SECTION 24 – CONTACT INFORMATION

Email: support@faenottay.com

Phone: (276) 582-6530

Address: HappyEase Hong Kong Limited

ROOM 1701A, 17/F, TOWER 1, CHINA HONG KONG CITY, 33 CANTON ROAD, TSIM SHA TSUI, HONG KONG