Frequently Asked Questions (FAQ)

Welcome to the Faenottay Help Center! We've gathered answers to common questions about our seasonal collections, everyday essentials, ordering process, payment options, and shipping services to make your shopping experience easier. If you need further assistance or cannot find the information you're looking for, please reach out to our customer care team at support@faenottay.com. Remember to include your Order Number and the email address used for your purchase so we can assist you more efficiently.

Ordering & Payments

Q: How do I apply a promotional discount code?

You can redeem an eligible discount code by following these steps:

1. Select the seasonal favorites or everyday products you wish to purchase and add them to your shopping cart.

2. Proceed by selecting PAY WITH DEBIT/CREDIT CARD. This option applies to both PayPal and credit or debit card transactions.

3. If you're shopping on a mobile device, select Show order summary to locate the discount code field. On a desktop computer, the field will appear on the right-hand side of the checkout screen.

4. Enter your code and finalize your purchase using your preferred payment option.

Q: What payment options can I use?

We support a variety of convenient and secure payment methods, including:

• PayPal, with guest checkout available

• Major credit and debit cards, including Visa, MasterCard, American Express, and Diners Club

• Apple Pay and Google Pay

Q: How much does delivery cost?

Our standard international shipping rate is generally USD $5.99 per order. Shipping charges may differ depending on your delivery destination or promotional offers available at the time of purchase. Before confirming payment, you will be able to review the exact shipping amount during checkout.

Shipping & Delivery

Q: Can I place an order from outside my country?

Absolutely! Faenottay provides shipping services to most international destinations. Depending on the selected products, stock availability, and delivery location, purchases may be prepared and dispatched through different fulfillment facilities.

Q: When should I expect my package to arrive?

Most orders are expected to arrive within approximately 10–20 business days after processing and dispatch have been completed.

Q: Where can I check my shipment's progress?

When your order leaves our fulfillment facility, a shipping notification containing your tracking number will be emailed to you. You can use the provided tracking information to follow your parcel's delivery progress.

Q: Why hasn't my tracking information changed?

Shipment tracking may require approximately 24–48 hours after dispatch confirmation before the first updates become visible. Occasionally, tracking records may remain unchanged for several days while packages are being transported between logistics facilities. This does not necessarily indicate a delivery problem.

Q: Why did only some of my purchased items arrive?

Purchases containing several seasonal products or everyday essentials may sometimes be fulfilled from separate distribution locations. When this happens, your order may arrive in multiple parcels, each with an individual tracking number sent to your email address.

Order Modifications & Cancellations

Q: Is it possible to correct my delivery address, name, or telephone number?

Requests involving shipping information should be submitted immediately because order processing may begin shortly after purchase. Please email support@faenottay.com with the subject line “Urgent: Address Change”.

Your message should contain:

• Your Order Number

• The email address associated with your order

• The updated and correct delivery information

We will do our best to make the requested adjustments before your purchase enters the processing or fulfillment stage. Once a parcel has been shipped, changes are generally no longer possible through our store. In some situations, you may need to communicate directly with the shipping carrier.

Q: Can I make changes to the products I've ordered?

If you would like to adjust the size, color, quantity, variation, or other details of your purchase, please contact support@faenottay.com immediately using the subject line “Urgent: Order Change.”

Please provide:

• Your Order Number

• Your Order Email

• A clear explanation of the changes you would like to request

We can only accommodate order adjustments when fulfillment has not yet started.

Q: Am I able to cancel an order after placing it?

If your purchase has not entered fulfillment or been dispatched, please get in touch with our support team as soon as possible to request cancellation.

Once processing has commenced, we cannot guarantee that cancellation will be possible. Parcels already in transit generally cannot be canceled and may need to be returned after arrival under the conditions outlined in our Return & Refund Policy.

Post-Delivery Issues

Q: What should I do if my package contains a damaged product?

We're sorry if one of your seasonal finds or everyday essentials arrives in unsatisfactory condition. Please contact support@faenottay.com and provide the following information:

• Your Order Number

• Your Order Email

• Clear photographs or a video showing the damaged merchandise

• A photograph of the outer shipping package

• A photograph showing the shipping label

Please retain the affected product and all original packaging materials until our customer service team has reviewed your case.

Q: What happens if a product has a defect or quality problem?

We take product quality seriously and want customers to feel confident about their purchases. If you notice a manufacturing defect or another quality-related concern, please email support@faenottay.com with your Order Number, Order Email, and clear photographic or video evidence of the issue.

Our customer care representatives will assess the information and work toward an appropriate solution.

Q: What if I receive an incorrect product or something is missing from my order?

We apologize for any inconvenience caused by an incorrect or incomplete delivery. Please reach out to support@faenottay.com and include:

• Your Order Number

• Your Order Email

• Photos or video showing the products you received

• An image of the shipping package and its label

• Details identifying the missing or incorrectly delivered merchandise

Once we receive the relevant information, our team will investigate and work to resolve the matter as promptly as possible.

Account & Communication

Q: Why haven't I received my order confirmation email?

We recommend checking your spam or junk mail folder first, as automated order notifications may occasionally be filtered.

If the confirmation is still missing, please email support@faenottay.com from the address used during checkout. Include your name and any available purchase details so our support team can help locate your order.

Q: What should I do if I haven't received a tracking number?

Tracking information is generally provided after your purchase has been processed and handed over for shipment.

Please review your spam or junk email folders in case the notification was filtered. If your order has already been processed and you still haven't received tracking information, contact support@faenottay.com for assistance.