Terms of Purchase

Last Updated: October 29, 2026

At Faenottay, we are dedicated to creating a convenient, transparent, and reliable shopping environment for customers exploring our seasonal favorites and everyday essentials. These Terms of Purchase explain the conditions and procedures applicable to orders, payments, deliveries, cancellations, and other transactions conducted through our online store.

By placing an order with Faenottay, you acknowledge and accept these Terms of Purchase, along with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other applicable policies published on our website.

1. Currency

Transactions made through Faenottay are processed in United States Dollars (USD).

Unless explicitly specified otherwise, product prices, checkout totals, and amounts stated in order confirmation communications are expressed in USD.

When a customer's bank account or chosen payment method operates in a different currency, the relevant bank or payment service provider may impose exchange rates, foreign transaction charges, or additional processing fees. Faenottay does not assume responsibility for charges applied independently by banks, card issuers, PayPal, or other financial service providers.

2. Accepted Payment Methods

We aim to make checkout straightforward by offering several convenient and secure payment options.

Depending on availability, accepted methods may include:

• PayPal

• Major credit cards

• Major debit cards

• Apple Pay

• Google Pay

• Additional payment methods displayed during checkout

The payment options presented to individual customers may vary according to geographic location, device compatibility, and the services supported by their payment provider.

All payments require successful verification and approval from the applicable financial institution or payment processor.

3. Pricing

We make reasonable efforts to maintain accurate pricing information for our seasonal products, household essentials, and other merchandise.

Product prices may be revised whenever necessary without advance notification. Once an order has been properly submitted and accepted, the amount specified in its confirmation will remain applicable to that transaction.

Special offers, promotional discounts, and coupon codes may be governed by individual conditions. Multiple promotions cannot necessarily be used together unless we expressly permit their combination.

4. Taxes, Duties & Additional Charges

Applicable taxes may be determined and presented at checkout when required by relevant legislation and the destination of the shipment.

Orders shipped internationally may incur import duties, customs assessments, brokerage expenses, or additional charges imposed by authorities in the destination country.

Unless expressly indicated otherwise during checkout, customers are responsible for paying these additional amounts.

5. Order Placement

Submitting an order confirms your acknowledgment that:

• The details you have entered are truthful, complete, and accurate

• You are legally authorized to use your selected payment method

• Your delivery and billing information has been entered correctly

• You accept responsibility for the total purchase amount presented at checkout

Following successful order submission, an acknowledgment email may be sent to the email address provided.

An order confirmation email does not automatically establish that an order has received final acceptance or has been dispatched.

6. Order Acceptance

Faenottay retains the right to approve, reject, limit, or cancel purchases when reasonably appropriate.

Circumstances that may lead to such action include:

• Merchandise no longer being available

• Errors involving product listings or displayed prices

• Unsuccessful payment verification or authorization

• Potential fraud or transactions that appear unauthorized

• Inaccurate customer details or shipping information

• Purchases that do not comply with our store policies

Where an order is canceled after payment has been successfully collected, the corresponding payment amount will be refunded through the original payment method.

7. Payment Authorization

Your designated payment method may undergo authorization or be charged when you complete your order.

If the transaction is rejected, reversed, canceled, or cannot be completed successfully, we may be unable to proceed with fulfillment.

Faenottay is not liable for processing delays caused by financial institutions, payment service providers, banking systems, or inaccurate payment information entered by customers.

8. Product Suitability, Recommendations & Responsible Use

Certain seasonal items, household products, and everyday essentials available through Faenottay may include specific recommendations concerning assembly, dimensions, handling, maintenance, storage, or appropriate usage.

Before making a purchase or using a product, customers should carefully examine the applicable descriptions, specifications, safety notices, instructions, recommendations, and other relevant information.

Some products may require particular care, suitable storage conditions, proper handling, or additional precautions to ensure responsible use.

Customers are responsible for evaluating whether a selected product meets their intended purpose, personal preferences, circumstances, and individual requirements.

9. Product Safety

We recommend that customers carefully observe the safety guidelines, handling recommendations, warnings, and care instructions provided with purchased merchandise.

All products should be used exclusively for their intended purposes.

Where additional precautions or supervision are necessary or reasonably appropriate, customers should exercise suitable care when handling or using the relevant items.

10. Order Changes & Cancellations

We work to begin processing purchases promptly after they are submitted.

Customers wishing to request an order adjustment or cancellation should contact our support team at:

support@faenottay.com

Please submit your request as soon as possible after completing your purchase.

Once order preparation, processing, or fulfillment has commenced, we cannot guarantee that changes or cancellation requests can be accommodated.

Orders that have already entered the shipping process generally cannot be canceled. Customers may instead need to follow the applicable return procedures after receiving their purchases, as described in our Return & Refund Policy.

11. Shipping

All orders are processed and delivered according to the conditions outlined in our Shipping Policy.

Fulfillment and transit times may vary based on inventory availability, shipping destination, carrier performance, customs requirements, and circumstances outside our reasonable control.

Any estimated processing or delivery dates are provided for guidance and do not represent guaranteed arrival commitments.

12. Order Tracking

Once shipment tracking information is available, it will generally be communicated to the email address associated with the purchase.

Please be aware that tracking systems may take additional time to register a shipment or display movement updates after the shipping label has been created.

13. Returns & Refunds

Qualifying purchases are eligible for our 30-day return policy.

Return requests must comply with the eligibility criteria, procedures, and conditions specified in our Return & Refund Policy.

Once returned merchandise has been received, examined, and approved, eligible refunds will generally be processed using the original payment method.

The time required for refunded amounts to appear in a customer's account may vary depending on the relevant bank, card issuer, or payment processing service.

14. Optional Checkout Services

During checkout, Faenottay may offer additional optional features, including Shipping Protection or Tipping.

Participation in these services is entirely optional and is not required to complete a purchase.

Such services will only be added to an order when the customer voluntarily chooses to include them.

For additional details, please consult our Shipping Protection & Tipping Policy.

15. Product Availability

All seasonal selections, everyday essentials, and other merchandise offered through Faenottay are subject to current inventory availability.

We may adjust purchasing limits, discontinue specific products, or revise availability information without providing advance notice.

If merchandise becomes unavailable after an order has been placed, we may contact the customer to discuss possible alternatives or issue a refund for the unavailable product.

16. Product Information

We take reasonable steps to ensure that product photographs, descriptions, specifications, colors, measurements, dimensions, recommendations, and other published details accurately represent the merchandise offered.

However, the appearance of actual products may differ slightly from online images due to photographic conditions, lighting, monitor settings, manufacturing adjustments, or similar factors.

Minor variations that do not substantially affect a product's normal appearance, usability, or intended function may not qualify as defects.

17. Fraud Prevention

To maintain a safer shopping environment for our customers and business, we may examine transactions for indications of fraudulent behavior or unauthorized purchasing activity.

Where reasonably necessary, additional information may be requested to confirm the legitimacy of an order before fulfillment.

Purchases that cannot be adequately verified may experience processing delays or be canceled.

18. Chargebacks & Payment Disputes

If you encounter a concern regarding a purchase, we encourage you to contact our customer service team first:

support@faenottay.com

We will make reasonable efforts to address legitimate issues relating to orders, payments, shipment arrangements, deliveries, or refunds through direct communication.

Initiating a payment chargeback while a refund request or customer service investigation is already in progress may extend the time needed to reach a resolution.

Nothing in this provision is intended to limit or remove any consumer rights granted by applicable law or the customer's payment service provider.

19. Limitation of Purchase

Unless specifically stated otherwise, merchandise purchased from Faenottay is primarily intended for individual or household use.

We may limit purchasing quantities or cancel orders when there are reasonable indications that products are being acquired for unauthorized resale, commercial redistribution, fraudulent transactions, or other inappropriate activities.

20. Changes to These Terms

These Terms of Purchase may be revised periodically to accommodate changes in our operational practices, available payment methods, store policies, legal obligations, or services.

Whenever updates are made, the latest version will be made available on our website together with its revised effective date.

21. Contact Us

For assistance with an order, payment, purchase-related inquiry, or questions concerning these Terms of Purchase, please reach out using the contact information below:

Email: support@faenottay.com
Phone: (276) 582-6530
Website: https://faenottay.com
Company: HappyEase Hong Kong Limited
Address: ROOM 1701A, 17/F, TOWER 1, CHINA HONG KONG CITY, 33 CANTON ROAD, TSIM SHA TSUI, HONG KONG