The Faenottay Promise

At Faenottay, we believe a great shopping experience goes beyond discovering the right products — it also means receiving dependable service throughout the entire purchasing journey.
Every order is handled with attention and care, from the moment it is submitted until it reaches its destination.

To minimize unnecessary waste while keeping our products reasonably priced, many of our seasonal favorites and everyday essentials are fulfilled through our international distribution centers. These facilities specialize in preparing, handling, and shipping a variety of carefully selected lifestyle products. This approach allows us to offer a diverse collection of practical and delightful finds while supporting efficient order fulfillment and delivery.

1. Order Processing & Shipping Fee

Before shipment, each purchase undergoes a careful review to ensure it meets our order preparation and fulfillment requirements.

Processing Time:
1–3 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During periods of increased demand, including major holidays and promotional campaigns, order preparation may take up to 5 business days.

2. Estimated Delivery Times

As certain seasonal products and everyday essentials may be shipped from our international fulfillment partners, estimated transit times can differ depending on the delivery location.

Region	Estimated Delivery Time
United States	8–15 Business Days
Canada / UK / Australia	11–16 Business Days
Rest of World	13–18 Business Days

Thank you for your understanding and patience as we work to bring your selected everyday favorites and special discoveries to your doorstep.

3. Order Tracking

Once your package has been dispatched, we will send a shipment confirmation email containing the tracking number associated with your order.

Tracking Updates:
Tracking information may take 1–3 business days to appear in the carrier's system after the shipping label is issued. If updates are not immediately visible, your package may already be progressing through the delivery network.

4. Customs, Duties & Taxes

International orders are dispatched under DDU (Delivered Duty Unpaid) shipping terms.

Under these conditions:

• Customers are responsible for any import duties, customs assessments, or additional charges collected by authorities in the destination country.

• Faenottay cannot be held responsible for delivery interruptions or delays caused by customs inspections and clearance procedures.

• Customs fees may not apply to many everyday consumer products, although applicable charges depend on the destination country's import regulations.

5. Order Changes & Cancellations

We strive to prepare and ship purchases promptly after an order has been received.

If you wish to correct your delivery address or request cancellation of a purchase, please email our customer support team at:

support@faenottay.com

within 12 hours of submitting your order.

After order processing has begun, we are unable to make changes to the order or cancel its shipment.

6. Lost or Damaged Packages

We value your shopping experience and want every delivery to arrive in satisfactory condition.

Damaged Items

If your package arrives with damaged merchandise:

• Contact us by email and provide clear photographs of the damage within 72 hours after delivery.

• We will arrange a replacement at no additional cost as promptly as possible.

Lost or Stolen Packages

Faenottay does not accept responsibility for parcels that are missing or stolen after the carrier's tracking system indicates a successful delivery status of “Delivered.”

If your tracking information confirms delivery but you have not received the package, please:

• Ask neighbors or other household members whether they have received or collected the parcel.

• Reach out to the shipping provider as soon as possible to initiate a missing-package claim.

We are happy to supply available shipment and tracking details to support your investigation. However, we cannot provide refunds for orders that the carrier has confirmed as successfully delivered to the shipping address supplied during checkout.

For additional assistance or questions regarding delivery, please contact us at:

support@faenottay.com