Privacy Policy

Faenottay Privacy Policy

Last Updated: October 29, 2026

At Faenottay, respecting your privacy and maintaining the security of your personal information are important responsibilities we take seriously. This Privacy Policy explains the ways in which we obtain, process, protect, and share Personally Identifiable Information (PII) when visitors explore our website or purchase products through https://faenottay.com.

1. Information We Collect

To provide customers with a reliable, convenient, and secure shopping experience, we collect certain information necessary to manage purchases of seasonal favorites, household essentials, and other everyday products.

Information You Provide

Personal information may be collected when you:

  • Complete a purchase

  • Register for a customer account

  • Join our email subscription list

  • Communicate with our customer service team

The information you provide may include:

  • Your full name

  • Your email address

  • Billing and delivery addresses

  • Your telephone number

  • Information associated with payments, which is securely handled by third-party payment processing services

Automated Information

Certain technical and browsing details may be gathered automatically when you access or use our online store, such as:

  • Your Internet Protocol (IP) address

  • Browser characteristics and device details

  • Website pages accessed and information about your interactions

  • Data obtained through cookies and comparable tracking tools, as further described in Section 5

2. How We Use Your Information

The information collected through our website may be used for the following purposes:

  • Order Fulfillment: To complete payment processing, prepare merchandise for shipment, arrange deliveries, and send purchase confirmations and shipment tracking information

  • Customer Support: To answer inquiries, provide assistance, and address concerns involving orders or purchased products

  • Website Improvement: To evaluate how visitors interact with our store and make improvements to our merchandise selection, website functionality, and customer services

  • Marketing & Communication: When you have chosen to receive promotional communications, to share updates about seasonal collections, everyday essentials, promotional campaigns, and special offers

  • Security & Fraud Prevention: To identify and help prevent unauthorized activity, fraudulent purchases, improper access, and other forms of misuse

3. Data Protection & Security

We implement reasonable precautions intended to protect the personal information entrusted to us.

  • Secure Transactions: Payment-related data is transmitted through Secure Socket Layer (SSL) technology to support secure information exchange

  • No Card Storage: Faenottay does not retain customers' credit card or debit card details on its own servers

  • Limited Access: Access to personal information is restricted to authorized individuals who are responsible for maintaining its confidentiality

4. Third-Party Disclosure

Faenottay does not sell, lease, or exchange customers' Personally Identifiable Information with outside parties for those parties' separate marketing activities.

Certain information may be disclosed to reliable third-party service providers that support our website operations, payment processing, order fulfillment, or advertising services, provided they are required to maintain appropriate safeguards for the information they receive.

Advertising & Analytics Partners

We may collaborate with external advertising and analytics services that employ cookies, tracking pixels, or comparable technologies to display advertisements that may be relevant to customers and evaluate the effectiveness of advertising activities.

These third-party providers manage and process collected information in accordance with their respective privacy policies. Customers may adjust personalized advertising preferences or opt out through the relevant advertising platform's settings or their web browser's available privacy controls.

5. Cookies Policy

Yes, Faenottay uses cookies on its website.

Cookies are small information files placed on your device to support essential website operations and help create a more convenient browsing and shopping experience.

Our website may use the following types of cookies:

  • Essential Cookies: Support necessary website features, including shopping cart functions and the checkout process

  • Analytics Cookies: Help us evaluate visitor activity, understand website usage, and improve overall performance

  • Marketing Cookies: Allow advertising partners to present advertisements that may be more relevant to users

For further details about cookies associated with Shopify, please refer to:

https://www.shopify.com/legal/cookies

You may choose to block or disable cookies using your browser's settings. However, doing so may prevent certain website features from working as intended.

6. Third-Party Links

Our online store may include hyperlinks directing visitors to external websites, platforms, or services managed by independent third parties. These external operators maintain their own privacy policies and practices. Faenottay does not assume responsibility for the information, security standards, or privacy procedures of websites operated by other organizations.

7. California Online Privacy Protection Act (CalOPPA)

To comply with the California Online Privacy Protection Act (CalOPPA):

  • Visitors are permitted to access and browse our website without identifying themselves

  • A clearly visible link to this Privacy Policy is provided on our website

  • Any revisions made to this Privacy Policy will be posted on this page

8. Children’s Privacy (COPPA)

Faenottay offers seasonal merchandise, household essentials, and other lifestyle products. We do not intentionally request or collect personal information from children younger than 13 years old.

If you become aware that a child under the age of 13 has submitted personal information through our website, please notify us promptly. We will take appropriate measures to remove the information.

9. Fair Information Practices & Data Breach Notification

Should a data security breach occur, we will take the following notification steps:

  • Inform affected customers by email within 7 business days

  • Display a notification on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect customer email addresses to manage purchases and deliver important transaction-related communications. Customers who voluntarily subscribe to our mailing list may also receive marketing messages and promotional updates.

In keeping with the requirements of the CAN-SPAM Act:

  • We avoid misleading email subject lines and inaccurate sender identification

  • Marketing communications are clearly presented as promotional messages

  • Recipients can unsubscribe whenever they wish by selecting the unsubscribe link provided in our emails

  • Requests to stop receiving promotional emails are handled without unnecessary delay

11. Contact Us

If you would like additional information about this Privacy Policy or have questions concerning the collection, handling, use, or security of your personal data, please contact us using the following details:

Company: HappyEase Hong Kong Limited
Address: ROOM 1701A, 17/F, TOWER 1, CHINA HONG KONG CITY, 33 CANTON ROAD, TSIM SHA TSUI, HONG KONG
Phone: (276) 582-6530
Email: support@faenottay.com
Website: https://faenottay.com